Returns & Exchanges
Whether you shop in-store, online, or are a gift recipient, we want you to be 100% satisfied with everything you buy. If you are not completely satisfied with your purchase, please return within 30 days of purchase for a full refund of the price you paid. Please note that all sale jewelry, special orders, and custom-made clothing, jewelry, and accessories are final sale and cannot be returned. Items must be unworn, unwashed, include the vendor packaging and tags and be in the same condition as when they were purchased.
Quick and Simple Returns: There are 3 ways you can return online merchandise.
For each method, we will begin processing your return the day we receive your returned merchandise. Each bank handles card refunds differently, however, you should receive your full refund 3-5 business days after the processed.
- In-Store (It’s FREE!)
Return your purchase in person and one of our receptionists/Style Consultants will be happy to help you process your refund, make an exchange for a different size, or select a new item.
- UPS Ground with Pre-Paid Return Label
Pack up the items you want to return and attach the pre-paid return label included in the original shipment. You can schedule a pick-up with UPS by calling 1-800-823-7459, or you can drop your shipment off at your local UPS store or at any UPS facility. To find your nearest store visit UPS.com. Once we process the return, we will charge a flat rate of $20 for processing.
- Shipping Method of Your Choice
Choose the shipping service of your choice and have the items sent to the below address. Please enclose your packing slip to help us identify your order. Please ensure that you keep your packing slip and the tracking number from the delivery service you use.
Eli Thomas for Men
350 S Winchester Suite 200
San Jose, CA 95128